Round By Support
How can we help you today?
Answers about orders, sizing, returns, fabric care and more. Can't find what you need? Our team is one message away.
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Browse by category, or search above if you know what you're looking for.
Orders & Tracking
Order status, edits, cancellations and delivery updates.
3 articlesShipping
Delivery times, costs, and international shipping.
2 articlesReturns & Exchanges
Our 30-day fit promise and how to send things back.
3 articlesOur Products
Fabric, fit, care instructions and the people behind them.
3 articlesRewards & Gift Cards
Earn points, redeem perks and shop with gift cards.
2 articlesEmbroidery
Personalise your scrubs with names, titles or credentials.
2 articlesTeams & Bulk
Outfit your whole department with team pricing.
1 articleOur Company
Sustainability, careers, press and partnerships.
2 articles
Most-asked questions
Orders & Tracking
Where is my order?
Track your shipment and understand each status along the way.
Returns & Exchanges
What is your return policy?
30 days to return unworn items in original condition.
Our Products
Sizing & fit guide
How our pieces fit and which size to choose.
Shipping
Shipping options & delivery times
Standard, express, and free shipping thresholds.
Embroidery
How do I add embroidery?
Choose font, colour and placement during checkout.
Rewards & Gift Cards
How does the ROUNDS rewards program work?
Earn 1 point per $1 — plus bonuses on birthdays and reviews.