Cancellation & Refund Policy

This policy covers cancelling an order before it ships, returning or exchanging an item after it arrives, and how refunds are paid.

Cancelling an order

We start preparing orders quickly. You can cancel or change an order within 60 minutes of placing it:

1. Open your order confirmation email.
2. Choose 'Manage order', then Edit or Cancel.
3. If the 60-minute window has passed, contact us at support@wearounds.com or 0309 555 4000 — if the parcel has not yet been handed to the courier we will still try to stop it.

Once an order has been dispatched it can no longer be cancelled, but you can still return it once it arrives.

Returns — the 30-day fit promise

You have 30 days from delivery to return an item you are not happy with. To be accepted, it must be unworn, unwashed, in its original condition and with tags still attached.

What cannot be returned

• Embroidered or otherwise personalised items, unless faulty or incorrect.
• Items marked final sale.
• Items returned worn, washed, altered or without tags.
• Gift cards.

How to start a return or exchange

1. Contact us at support@wearounds.com or 0309 555 4000 with your order number and the items you want to return.
2. Tell us whether you want a refund, a different size, or a different item.
3. We will confirm the return address and arrange collection or drop-off with our courier partner.
4. Pack the items in their original condition with tags attached.

Size exchanges are subject to stock. If the size you want is unavailable we will refund you instead.

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, tell us within 7 days of delivery and send a photograph. We cover return shipping on these and will replace the item or refund you in full, including any delivery charge you paid.

Refunds

• We inspect returns on arrival and email you once your refund is approved.
• Approved refunds are issued within 5–7 business days of us receiving the item.
• Refunds go back to the original payment method. Card and wallet refunds can take a further few business days to appear, depending on your bank.
• For cash-on-delivery orders, we refund by bank transfer — we will ask you for the account details.
• Delivery charges are refunded only where the item was faulty, incorrect, or the whole order was cancelled before dispatch.

Return shipping costs

Return shipping for a change of mind is at your cost. We cover it where the item is faulty, damaged or incorrect.